General Terms and Conditions
Valid from 15.06.2022
Data of the Service Provider
- SÁ-RA Termál Kft.
- Establishment: Hotel HEGIQ****, 9437 Hegykő, Fürdő u. 9., Hungary
- Seat: 9437 Hegykő, Fürdő u. 5., Hungary
- Co. Reg. No.: 08-09-008517
- Tax No.: 11929736-2-08
- EU VAT No.: HU11929736
- Bank account: 10300002-43612226-00003285
2. General Rules
2.1. Present "General Business Terms and Conditions" regulate the use of the lodgings and related services provided by the Hotel HEGIQ****.
2.2. Special, unique conditions do not constitute part of the indicated General Business Terms and Conditions, but do not exclude the drawing up of special agreements with tour operators and organisers from time to time with conditions adjusted according to the type of business.
3. Contracting Party
3.1. The services provided by the Service Provider are used by the Guest.
3.2. In the event that an order for services is placed directly with the Service Provider, the Guest is qualified as the Contracting Party. The Service Provider and the Guest jointly - if the terms and conditions are met - become Contracting Parties (hereinafter Parties).
3.3. In the event that an order for services is placed with the Service Provider by a third party commissioned by the Guest (hereinafter Agent) the terms and conditions of the co-operation shall be regulated by the contract concluded between the Service Provider and the Agent. In this case the Service Provider is not obliged to check whether the representation of the Guest by the third party is lawful.
3.4 Taking into account the medical risks of the activity, the Service Provider can only grant it’s services if the Guests present their name, address, and contact information to the Service Provider before beginning to use any services.
4. The Contract, the Reservation, Modifications, Obligation for notification
4.1. Upon written or verbal inquiry by the Guest, the Service Provider makes an offer. If no order is placed within 24 hours of sending the offer, the obligation of the Service Provider to honour the offer ceases to be binding.
4.2. The Contract comes into effect when the Service Provider confirms in writing the verbal or written booking of the Guest, and as such is qualified a Contract concluded in writing. Any booking, agreement, modification or the confirmation of these by the Service Provider are not qualified as contracts.
4.3. The Contract on the use of accommodation-services covers a defined period of time.
a. If the Guest checks out prior to the end of a defined period of time, the Service Provider is entitled to the whole value of the service set down in the Contract. The Service Provider is entitled to sell the available room before the contracted period of stay ends.
b. The Service Provider must approve in advance any extension of the use of the accommodation-service that is initiated by the Guest. In such instances the Service Provider may request the payment of the fee for those services already provided.
4.4. The Contract can only be modified and/or complemented by a written agreement signed by the Parties.
5. Terms of Cancellation
5.1. Unless otherwise stated by the hotel in its offer, the accommodation-service may be cancelled without a penalty payment obligation as long as the following notice period is observed: no later than 2 p.m. local time 15 days before arrival.
a. If the Contracting Party has not guaranteed the use of the accommodation-services by advance payment, credit card guarantee and pre-authorisation, or any other contractual way, the Service Provider's obligation to provide services shall cease.
b. If the Contracting Party has committed to the use of the accommodation-services by advance payment, credit card guarantee, or any other contractual way but does not check-in until 6 p.m. local time on the day of arrival and does not inform the hotel about the late arrival, the Service Provider shall charge a fee set in the contract (but at least the cost of one night's accommodation) as a penalty.
5.2. The Service Provider shall allow different conditions according to unique Contracts in case of special services, group reservations, or events.
6. Rates
6.1. The hotel room rates (Rack Rate) are displayed in the hotel rooms or the front office of the hotel. The price lists of other services are available at the given hotel departments (restaurant, spa, wellness).
6.2. The Service Provider reserves the right to change its published rates without prior notification.
6.3. You will find discounts, special rates and offers at hotelhegiq.hu.
6.4. The accommodation serves as an adults-only hotel. Therefore the services are available for Guests above the age of 14, with accommodation on regular or spare beds. For detailed pricing information, please refer to the website of the hotel: hotelhegiq.hu.
7. Payment Terms, guarantee
7.1. The value of the services provided by the Service Provider are to be paid by the Contracting Party following the use of the services and prior to departure from the hotel. However, in the case of a special agreement, it may be possible to make later payment.
7.2. In order to guarantee the contractual use of the services provided and the payment of the value of those services, the Service Provider may:
a) request a credit card guarantee, in the course of which a specific percentage (40%, 70%, 100%) of the value of the ordered and confirmed service is blocked on the credit card;
b) request advance payment of the fee in part or in full.
7.3. The Contracting Party can effect payment in HUF and/or EUR.
a) If the account is balanced in EUR the Service Provider converts EUR to HUF on the average exchange rate (provided by the Hungarian National Bank) of the given day. If paid in EUR by cash, the Service Provider also balances the change in EUR.
b) The Service Provider accepts cash-free options (such as credit card, SZÉP Card, in addition vouchers, gift coupons, if stated in other contracts). The full list of these options is always accessible by the Guests. Upon reservation all payment options can be clarified by both parties.
7.4. Any costs related to any payment method are to be borne by the Contracting Party.
8. Terms and Conditions of Using the Hotel Services
8.1. Guests may check into their rooms on the day of their arrival at 2 p.m., and are required to vacate their rooms by the hotel’s official check out time (10 a.m.) on the day of their departure. Early check in and late check out is not provided. Early check in or late check out can be acquired against a fee stated on the price list.
8.2. Should the Guest wish to occupy the room before 6 a.m. on the day of arrival, he/she will also be charged for the previous night.
9. Pets
9.1. The Service Provider does not allow pets at the hotel.
10. Termination of Contract, Ceasing of Obligation to Provide Services
10.1. The Service Provider is entitled to terminate the Contract for the provision of accommodation services at any time with immediate effect, thus cancelling the reservation and/or refusing to provide the services, if:
a) the Guest does not use the room or the building rendered for his/her use properly;
b) the Guest does not observe the security and order of the accommodation site, treats the employees in an objectionable or rough manner, is under the influence of alcohol or drugs and displays menacing, offensive or otherwise unacceptable behaviour;
c) the Guest suffers a contagious disease, or does not comply with the legislation in the epidemic situation or the preventive measures introduced by the Service Provider.
d) the Contracting Party does not meet his/her advance payment obligation by the agreed deadline.
10.2. The Contract between the parties cannot be honoured as a result of "force majeure".
11. Guarantee for Accommodation
11.1. In the event that the hotel of the Service Provider is at fault for failing to provide the services listed in the Contract (e.g. overbooking, temporary problems of operation, etc), the Service Provider is obliged to provide accommodation for the Guest without delay.
11.2. The Service provider is obliged:
a) to provide/offer the services listed in the Contract at the rate and for the period confirmed - or until the conclusion of the incapacitation - in another place of accommodation of the same or of a higher category. Any additional costs for the replacement accommodation shall be borne by the Service Provider;
b) to ensure the Guest is able to make a phone call free of charge to give notification of the change of accommodation should he/she need to do so;
c) to ensure the Guest is transferred free of charge to the replacement accommodation, and back to the original accommodation should that become available again later.
11.3. If the Service Provider fully meets these obligations, and if the Guest has accepted the replacement accommodation, no subsequent claim for compensation will be accepted.
12. Disease or Death of the Guest
12.1. In the event that during the time of using the accommodation-service the Guest is taken ill and is not able to care for himself/herself on his/her own, the Service Provider is to offer medical help.
12.2. If the Guest falls ill or dies, the Service Provider will require a cost compensation from the dependant, heir or person settling his/her accounts, for the possible medical costs, the value of services used prior to the death and the incidental damages done to the equipment and furniture in the hotel related to the disease/death.
13. Rights of the Contracting Party
13.1. Pursuant to the Contract, the Guest is entitled to the proper use of the ordered room and establishments of the place of accommodation that belong to the usual service sphere, and are not under the effect of special conditions.
13.2. The Guest may complain about the performance of the services provided by the Service Provider during his/her stay at the place of accommodation. The Service Provider is obliged during this period to handle complaints justifiably sent to it in writing (or minuted by the Service Provider).
13.3. Any right to complaint by the Guest terminates after departure from the place of accommodation.
14. Obligations of the Contracting Party
14.1. The Contracting Party is obliged to settle the value of the contractually ordered services by the date and with the method laid down in the Contract.
14.2. The Guest will ensure that children under 14 (18 in the case of Danubius Hotel Regents Park) under his/her responsibility shall stay in the hotel of the Service Provider only under adult supervision.
14.3. The Guest shall not bring in any of his/her own food or drink to the food and beverage units of the hotel.
15. Compensation Liability of the Contracting Party
The Guest shall be held liable for all damages and inconvenience suffered by the Service Provider or a third person as a result of the actions of the Guest, his/her escort or any person(s) under his/her responsibility. This liability remains in effect even if the aggrieved has the right to claim compensation for his/her damages directly from the Service Provider.
16. Rights of the Service Provider
In the event that the Guest fails to meet his/her fee payment obligation related to the used services, or contractually ordered but not used services that carry a penalty, the Service Provider - to ensure the claim is met - has a right of pledge on the personal belongings the Guest has brought to the hotel.
17. Obligations of the Service Provider
The Service Provider shall:
a) provide the accommodation and others services ordered based on the Contract in line with the valid stipulations and service standards;
b) examine the written claim of the Guest and take steps to remedy the problem, which is also to be recorded in writing.
18. Compensation Liability of the Service Provider
18.1. The Service Provider shall be liable for all damages suffered by the Guest within the establishment and caused by the Service Provider or its employee.
a) The Service Provider shall not be liable for damages that are the result of an unavoidable cause beyond the control of the employees and the Guests of the Service Provider, or that have been caused by the Guest himself/herself.
b) The Service Provider may designate places in the hotel that Guests may not enter. The Service Provider will not be held liable for any damages or injuries caused in such places.
c) The Guest can use the hotel’s wellness department on their own liability. The surfaces near water might be slippery, the Service Provider can not be held liable for injuries suffered because of slippery surfaces.
d) The Guest shall report to the hotel any damages suffered and provide the hotel all data necessary for clearing the claim, perhaps to be included in the police report/procedures.
18.2. The Service Provider shall also be liable for damages suffered by the Guest as a result of the loss, damage or destruction of his/her possessions if these possessions were put in places that are designated by the Service Provider or usually used for this purpose or in the Guest’s room or that were handed over to an employee of the Service Provider whom the Guest believed to be authorised to receive these possessions.
18.2.1. The Service Provider shall be liable for valuables, securities and cash only if the Service Provider has expressly taken possession of these things for safekeeping or the damages have occurred due to a cause for which the Service Provider is liable in accordance with the general rules and regulations. In such cases, the burden of proof lies with the Guest.
18.2.2 The Service Provider can not be held liable for valuables left in the Guest’s car in the parking lot of the hotel. If any damage have happened to the Guest’s vehicle, the Service Provider investigates the issue and if it was caused by the Service Provider’s carelessness then the Service Provider will pay a compensation.
18.3. The Service Provider may not be held responsible for loss of valuables at other areas of the hotel.
19. Secrecy
During its activities, the Service Provider shall highlight the protection of personal data. He shall manage all personal data made available for him in accordance with the effective legislation.
20. Force Majeure
Any reason or circumstance (e.g.: war, fire, flood, rigours of weather, power shortage, strike) beyond the control of the Party (force majeure) excuses any Party from performing the obligations set in the Contract prior to this reason or circumstance existing. Parties agree to do everything in their power to limit the possibility of these reasons or circumstances occurring and to remedy the damage or delay caused by them as soon as possible.
21. Jurisdiction, Governing Law
The legal relationship between the Service Provider and the Contracting Party shall be governed by the provisions of the Hungarian Civil Code. The court having jurisdiction over the place where the service is provided shall be competent to settle any dispute arising from the service contract.
22. Website
22.1. Links
The Service Provider has no control over the content or design of the linked, third-party websites.
22.2. Copyright
The layout of the websites, the diagrams, images and logos used, as well as the collection of individual contributions are protected by copyright. No part of this site, such as images and texts, may be reproduced or used in any other electronic or printed publication without the consent of the Service Provider.
22.3. Cookies
When you visit our website, a recurring cookie (a small text file) is generated and saved on the hard drive of your computer. A cookie allows us to recognize you when you visit our website, making it easier for you to browse the site and personalize your online experience.
22.4. Analytics
We use a Website Analytics tool that generates a set of data that tracks how our visitors use our website. When you visit our website, we create cookies in order to track what you are searching for on our website, and to collect information that is personally unidentifiable. This tool helps us improve your online experience and enhance the user-friendliness of our website. We never use it to collect personal information. Most browsers automatically accept such cookies, however, you can delete them or configure your browser to reject them automatically. Because each browser is different, select “Help” from the browser toolbar to see how you can set your cookie preferences. However, you may not be able to use certain features of our website if you choose not to accept cookies.
22.5. SSL security
To guarantee your security and to ensure the confidential processing of data, our Website uses SSL encryption software for online bookings. Your credit card number and any other information you enter when completing various questionnaires will be automatically encrypted and protected during transmission over the network.
22.6. Newsletter subscription
When subscribing to our newsletter, by providing his name and e-mail address voluntarily, the user consents to Service Provider sending electronic letters to them. The Service Provider ensures to the user the option to unsubscribe at any time.
22.7. Remarketing code
We use remarketing codes on the website to track visits to certain specific pages so that we can provide targeted marketing messages to visitors to those pages in the future. Visitors can block cookies providing remarketing codes by setting up their browser accordingly.
