Frequently Asked Questions

You can contact reservations through https://hotelhegiq.hu/en/online-inquiry or you can send your inquiry to reserve@hotelhegiq.hu indicating your planned arrival and the number of people who would like to come.

When you accept your offer or finish your online reservation, our system automatically sends a confirmation letter with all the required information, deposit, reservation number, etc. Please bring your confirmation letter to check in if you reserve through an online intermediary or at a travel agency. Become one of our loyalty members so you can get the best offers available when reserved directly at us.

Unfortunately, our hotel can not accommodate pets.

According to Hungarian regulations, it is forbidden to smoke in closed areas. We also ask you not to smoke on the balcony of the room. There are designated spots for smoking 5 meters from the entrance of the hotel, as well as on the terrace of the restaurant.

You can use the spa department of the hotel from 7 a.m. to 7 p.m. You will have a daily ticket to the Sá-Ra thermal bath so you can use the pools according to their opening hours. You will also have early access to the medical pool from 7 a.m. to 8.30 a.m.

Our spa department can be used after 7 p.m. with reservations in advance. There are available massage appointments and additional services that you can reserve on our website.

Cash (HUF, EUR) and debit card (VISA, Mastercard, Maestro) payments are available at the reception and while check-out. Consumption at the restaurant and in the lobby bar will be charged to the room number, which you can balance at check-out.

The hotel has two floors. You can find double rooms both on the first and the second floor.

• PURE Double room with balcony (accessible room on the ground floor, connectable rooms on the first and second floors)
• PURE Double room without balcony
• DELUX Double room (bedroom and living room) on the second floor

According to the number of reservations, if indicated in advance, there is a chance for both. The price for early check-in is 5.000 HUF / room, for late check-out from 12:00 o'clock 9.000 HUF / room. Please inform yourself at the reception.

As part of the amenities, the room has bathrobes for adults and a beach towel per person.

Every room has two connected beds (90x200 cm) that act like double beds.

All packages include breakfast from a buffet and a four-course dinner menu.

Yes, our restaurant offers a la carte meals so you can also have lunch.

Breakfast is available from 7 a.m. to 10.30 a.m., but you can have a late breakfast up until 11 a.m.

Dinnertime is between 6 p.m. and 9 p.m.

Yes, the hotel has a lobby bar, available from 7 a.m. to 10 p.m.

The spa department is available from 7 a.m. to 7 p.m. After the official closing time, all jacuzzis and saunas are up to private reservations for an additional fee. Please get the information at the front desk.

There are two 6-person jacuzzis, a 10-person Finnish sauna, a 2-person infra sauna, ice, and showers.

Yes, both services are available after check-out, and you can place your baggage in our luggage room.