Frequently Asked Questions

You can contact reservations through https://hotelhegiq.hu/en/online-inquiry or you can send your inquiry to reserve@hotelhegiq.hu indicating your planned arrival and the number of people who would like to come.

When you accept your offer or finish your online reservation, our system automatically sends a confirmation letter with all the required information, deposit, reservation number, etc. Please bring your confirmation letter to check in if you reserve through an online intermediary or at a travel agency. Become one of our loyalty members so you can get the best offers available when reserved directly at us.

Unfortunately, our hotel can not accommodate pets.

According to Hungarian regulations, it is forbidden to smoke in closed areas. We also ask you not to smoke on the balcony of the room. There are designated spots for smoking 5 meters from the entrance of the hotel, as well as on the terrace of the restaurant.

You can use the spa department of the hotel from 7 a.m. to 7 p.m. You will have a daily ticket to the Sá-Ra thermal bath so you can use the pools according to their opening hours. You will also have early access to the medical pool from 7 a.m. to 9 a.m.

Our spa department can be used after 7 p.m. with reservations in advance. There are available massage appointments and additional services that you can reserve on our website.

In our hotel and restaurant, guests may pay by cash (HUF, EUR), bank card (VISA, Mastercard, Maestro), or SZÉP card (OTP, K&H, MKB).

Restaurant and lobby bar purchases can be charged to the room account, which can be settled at the reception upon departure.

The hotel has two floors. You can find double rooms both on the first and the second floor.

• PURE Double room with balcony (accessible room on the ground floor, connectable rooms on the first and second floors)
• PURE Double room without balcony
• DELUX Double room (bedroom and living room) on the second floor

According to the number of reservations, if indicated in advance, there is a chance for both. The price for early check-in till 12:00 is 5.000 HUF / room, for late check-out from 12:00 o'clock 9.000 HUF / room. Please inform yourself at the reception.

As part of the amenities, the room has bathrobes for adults.

Every room has two connected beds (90x200 cm) that act like double beds.

Our hotel offers bed and breakfast as well as half-board packages. The half-board option includes a buffet breakfast and a delicious three-course dinner.

Our restaurant operates with a hot kitchen from 12:00 p.m. to 9:00 p.m. Guests may choose from our à la carte menu or our daily set menu.

Breakfast is served from 7:00 a.m. to 10:30 a.m., and dinner from 6:00 p.m. to 9:00 p.m.

Table reservations are required for dinner. For any special dietary requests, please contact the reception — our staff will be happy to assist you.

Yes, the hotel has a lobby bar, available from 7 a.m. to 9 p.m.

Our wellness area is available free of charge as part of your package from 7:00 a.m. to 7:00 p.m.

After 7:00 p.m., the facility can be reserved for private use until 10:00 p.m. for an additional fee. Private bookings can be arranged at the reception.

Our wellness area features two jacuzzis (each accommodating six guests), a Finnish sauna for ten people, and an infrared sauna for two. Refreshment is completed with an ice fountain and a bucket shower.

After checking out of the room, guests may store their luggage in the luggage room and continue to use the wellness area or the beach for an additional fee.